My order arrived but there is an issue

If your CozyPhones arrived damaged or you have other concerns, please reach out to our support team by emailing Be sure to include your order number and the date ordered and a representative will reply as soon as possible.  We're a small family owned business and your 100% satisfaction is very important to us.

Have more questions? Submit a request


  • 0
    Genia Kariotis

    Hi! I purchased two of the kids headphone headbands from you and loved it and used to use it quite often. Last couple months we a kind of forgot about them and found them in my daughters backpack today and she got excited to use them again but it seems like sound comes out only from one side (right) and not left, everything is intact and in the same condition externally as when we got it. I was wondering if there’s a way to repair them.
    Order #13876 from March 16, 2017.
    Thank you very much in advance.
    Genia Kariotis

Please sign in to leave a comment.